Contact Us
What to include when you write
Send these and we can usually sort it in a single reply.
- Your order number. It's at the top of your confirmation email.
- The address you ordered with. If you're writing from a different email, say so — otherwise we can't match you to the order.
- Photos, if it's about the product itself. The form above can't take attachments, so email them to support@tryglossy.com instead. If something arrived wrong, three shots from three different angles is what lets us expedite a replacement.
Quick answers
If yours is here, you may not need to write at all.
How do I reach you?
Email support@tryglossy.com. It goes straight to our small team, and during the week we usually reply the same day.
Where's my order?
Pop your order number into the tracking page for a live update.
Can I swap or return something?
Yes. Our returns policy has the steps, or write to us and we'll walk you through it.
What should I include?
Your order number and the address you ordered with. Photos help if it's about the product itself.
Ask us before you order, not after.
We'd far rather answer a question than have you receive something that was never right for you.
Shipping & delivery Refund & returns
Nia Okonkwo — Customer Experience Lead, Glossy®
Get in touch
Contact form
Fill this in and it lands straight with our small team. The more you give us here, the fewer times we have to write back.